How to take back items from a bill (sale return)

1. Find the bill

In the Pharmacy edition, open the Counter and click Process return. Type the Invoice number from the receipt (for example INV-00001) and click Find.

In General Trade, open Sales in the left menu, find the bill by invoice number or customer, and click Return.

2. Choose what came back

Barkat lists every item on the bill and how many were sold. Enter the quantity coming back for each item. Items already returned show how many came back before, and you can't return more than was sold.

Add a Reason if you want, for example "Expired or damaged" or "Doctor changed prescription".

3. Save the return

Check the total, then save. In the Pharmacy edition the button shows the amount, for example Refund Rs 450. In General Trade, click Save return.

What happens to the money depends on the bill:

• A cash bill: you give the customer the refund in cash.
• A credit bill: the amount comes off what the customer owes you. If the return is more than they owe, the rest goes back in cash.

Watch out: In the Pharmacy edition, the returned quantity goes back into the batch it was sold from. Viewers cannot make returns.

Done: Stock is back on the shelf, and the Sales list shows the bill's amount after the return.